Bedford Lodge Hotel & Spa has been crowned Best Hotel at the Love Newmarket BID Business Awards 2019, topping its category made up of six local hotels and successfully adding another accolade to the 4-star Hotel’s collection.

The Love Newmarket BID Business Awards aim to celebrate Newmarket businesses, whilst showcasing what the town has to offer. The Awards opened for entry in November 2018 and local companies were invited to put themselves forward. Following the nomination process, Bedford Lodge Hotel & Spa was assessed through a mystery shopper style visit, and was judged on the level of service it provided. Each entrant was given a score based on this assessment and Bedford Lodge Hotel & Spa scored highest out of its six local competitors.

Noel Byrne, Chief Executive at Bedford Lodge Hotel & Spa, said: “Offering exceptional service is something we pride ourselves on at Bedford Lodge Hotel & Spa and it is fantastic to have this recognised by the Love Newmarket BID Business Awards. Everyone in the team works hard day in and day out to ensure that our customers have the best experience – whether they are a guest in the hotel, a diner in the restaurant, or a visitor to our award-winning Spa. We are all looking forward to an evening of celebrations following this achievement!”

Established in July 2016, the Love Newmarket Business Improvement District (BID) aims to be a creative and progressive organisation run for local businesses by local businesses. The initiative works in a defined area of the market town with the aim to improve the local trading environment and identify projects to help develop the town centre.

With customer experience at the core of Bedford Lodge Hotel & Spa, in 2014 the Hotel was awarded the prestigious recognition of 4 AA Red Stars, something that has been maintained ever since. Bedford Lodge Hotel & Spa is one of only a handful of hotels in the UK to hold this accreditation.

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